Last updated: 24 June 2025
Carefully read these Terms of Service (this "Agreement") before using the Service (as defined below).
This Agreement creates a binding legal agreement between you ("Customer," "you," or "your") and Pingsy ("Pingsy," "we," or "us").
By using the Service, you irrevocably accept the terms and conditions of this Agreement. If you do not accept this Agreement, you must not use the Service. You also agree to ensure that anyone who uses the Service using your password or login information abides by this Agreement.
If you are entering this Agreement on behalf of a company or other legal entity, you represent that you have authority to bind such entity to this Agreement, in which case the term "Customer" refers to such entity. If you lack such authority, or if you do not agree with this Agreement, you must not accept it and may not use the Service.
By accepting this Agreement, you agree to be bound by its terms and by Pingsy's Privacy Policy (the "Privacy Policy"), as each may be amended from time to time.
Pingsy may update this Agreement or the Privacy Policy at any time without notice; you should review both documents periodically. Your continued use of the Service constitutes irrevocable acceptance of any revisions.
To enter this Agreement, you must have reached the legal age of majority in your jurisdiction and be fully able and competent to do so.
1.1 "Confidential Information" – all non-public information disclosed under this Agreement that a reasonable person would deem confidential, including Service architecture, pricing, and Customer Data.
1.2 "Customer Data" – any data submitted to the Service by Customer or its Users, including notifications, account metadata, and preferences.
1.3 "Documentation" – user manuals, online help, or similar materials that describe the features or operation of the Service.
1.4 "Fees" – the amounts payable for the Service (Section 4.1).
1.5 "Force Majeure Event" – as defined in Section 11.3.
1.6 "Order Form" – any electronic or written ordering document for the Service executed by the parties.
1.7 "Personal Information" – information relating to an identified or identifiable individual that is protected by Privacy Laws.
1.8 "Privacy Laws" – all applicable data-protection laws, including KVKK, GDPR, and similar statutes.
1.9 "Service" – Pingsy's cloud-based "unified action inbox" software that aggregates and triages notifications from third-party platforms (e.g., Gmail, Slack, GitHub, Jira) as described in an Order Form.
1.10 "System" – the technology stack Pingsy uses to deliver the Service.
1.11 "Term" – as defined in Section 7.1.
1.12 "UserID" – a unique credential or SSO identity assigned to a User.
1.13 "Users" – individuals authorised by Customer to use the Service.
2.1 Subscription. Subject to (a) Customer's compliance with this Agreement, (b) timely payment of Fees, and (c) required third-party consents, Pingsy grants Customer a non-exclusive, non-transferable subscription to access and use the Service for Customer's internal purposes.
2.2 Support. Pingsy provides reasonable technical support through its in-app ticketing system.
2.3 Updates & Downtime. Pingsy may update the Service at any time and may schedule downtime for maintenance.
2.4 Privacy. If Customer Data includes Personal Information, Pingsy will process it per the Privacy Policy.
2.5 Internet Risks. Customer acknowledges inherent Internet risks and assumes responsibility for its connection to the Service.
2.6 Suspension. Pingsy may suspend or limit the Service to protect the System, comply with law, or prevent harm. Pingsy will restore access when the issue is resolved.
2.7 Subcontractors. Pingsy may use subcontractors under its control and remains responsible for their acts and omissions.
3.1 Access & Security. Customer must keep UserIDs confidential and is liable for all activity under them.
3.2 Responsibilities. Customer shall not:
(i) use the Service in violation of law;
(ii) infringe others' rights;
(iii) sublicense or resell the Service;
(iv) reverse-engineer or copy the Service;
(v) overload the Service with automated requests; or
(vi) interfere with the System.
3.3 Customer Data. Customer is solely responsible for Customer Data and warrants that it does not violate any law or rights.
4.1 Fees. Customer will pay the Fees specified in each Order Form in advance on the stated billing cycle.
4.2 Billing Info. Customer must maintain accurate payment information.
4.3 Overdue Amounts. Pingsy may suspend the Service if Fees are over 30 days past due and may recover collection costs.
5.1 Obligations. Each party will keep the other's Confidential Information secret and use it only as permitted.
5.2 Exceptions. Confidentiality obligations do not apply to information that is public, already known, independently developed, or lawfully disclosed by a third party.
6.1 Pingsy Technology. Pingsy retains all rights in the Service and System. Feedback may be used by Pingsy without restriction.
6.2 Customer Data. Customer retains all rights in Customer Data and grants Pingsy the licences necessary to provide the Service.
7.1 Term. The Agreement begins on the Effective Date and renews automatically for successive terms equal to the initial term unless terminated.
7.2 Termination for Convenience. Either party may terminate at any time; Fees already paid are non-refundable.
7.3 Termination for Cause. Either party may terminate for uncured material breach or insolvency.
7.4 Effect. Upon termination, all Fees become due, access ceases, and Confidential Information must be returned or destroyed. Sections intended to survive will do so.
8.1 Warranty. Pingsy warrants the Service will perform materially as described in Documentation.
8.2 Disclaimer. Except as expressly stated, the Service is provided "as is" and Pingsy disclaims all other warranties.
9.1 By Pingsy. Pingsy will defend Customer against claims that the Service infringes third-party IP rights, subject to usual conditions and remedies.
9.2 By Customer. Customer will defend Pingsy against claims arising from Customer Data, Customer's use of the Service, or breach of this Agreement.
9.3 Conditions. Indemnification obligations apply only if the indemnified party promptly notifies the indemnifying party and allows control of the defence.
10.1 Cap. Pingsy's aggregate liability is limited to the greater of (a) Fees paid in the prior 12 months or (b) USD 100.
10.2 Exclusion. Pingsy is not liable for indirect, consequential, or special damages, or lost profits.
10.3 No Jury Trial. Customer irrevocably and unconditionally waives any right customer may have to a trial by jury in respect of any legal action arising out of or relating to this agreement.
10.4 No Participating in Class Action. Customer agrees that, with respect to any dispute arising out of or relating to this agreement, customer hereby gives up its right to participate as a member of a class of claimants in any lawsuit including but not limited to class action lawsuits involving any such dispute.
10.5 Limitation of Time. Customer agrees that it will not bring a claim under or related to this Agreement more than 1 month from when such claim first arose.
11.1 Publicity. With prior written consent, Pingsy may identify Customer as a user of the Service.
11.2 Assignment. Customer may not assign this Agreement without Pingsy's consent; Pingsy may assign freely.
11.3 Force Majeure. Neither party is liable for delays caused by events beyond reasonable control.
11.4 Arbitration. Disputes will be resolved by arbitration in Istanbul, except Pingsy may seek injunctive relief in any court.
11.5 Governing Law. This Agreement is governed by the laws of the Republic of Türkiye.
11.6 Notices. Notices must be in writing to Pingsy by email at support@pingsy.co.
11.7 Entire Agreement. This Agreement and each Order Form constitute the entire agreement between the parties.
11.8 Severability & Waiver. If any provision is invalid, the remainder stays in effect; waivers must be in writing.
11.9 Relationship. The parties are independent contractors.