Pingsy ("Pingsy,""we,""us," or "our") is committed to protecting the privacy of individuals who interact with our unified-notification platform and related software-as-a-service offerings (the "Services").
If you have questions or concerns about this Privacy Policy or our data-handling practices, contact us at support@pingsy.co.
This Privacy Policy explains how Pingsy collects, uses, discloses, and safeguards your personal information, that is, information that identifies, relates to, or could reasonably identify you. By using our Services, you agree to the practices described below. If any term is unacceptable to you, please discontinue use of the Services immediately. Your use of the Services is also governed by our Terms of Service.
Table of Contents
1. Updates
2. Consent
3. Information Collected by Pingsy
4. Purposes for Collection and Use
5. Data Retention and Deletion
6. Disclosure of Personal Information
7. Transfers Outside of Türkiye
8. Children's Information
9. Your Rights and Choices
10. Links to Third-Party Sites
11. Retention of Personal Information
12. Security Measures
1. Updates
We may revise this Privacy Policy periodically. The "Last updated" date at the top indicates when changes become effective. We will post any revised policy on our website and may also notify you through the Services. Continued use of the Services after the effective date constitutes acceptance of the revised terms.
2. Consent
We collect, use, and disclose personal information with your consent or as otherwise permitted by applicable law.
Express or implied consent. Depending on context and data sensitivity, your consent may be explicit (e.g., checking a box) or implied (e.g., providing information when the purpose is obvious).
Withdrawal. You may withdraw consent at any time by emailing support@pingsy.co. Withdrawal may limit or prevent your use of the Services. Even after withdrawal, we may retain certain information as required or permitted by law.
Marketing. We may send you product updates or event information. You can opt out via the unsubscribe link in our emails or by contacting us. Operational messages (e.g., security alerts) are not subject to opt-out.
3. Information Collected by Pingsy
We collect the following categories of personal information, depending on how you interact with the Services:
Account Information
Name, email address, password or single-sign-on identifier
Optional details you choose to add (e.g., avatar, organization name)
Integration Credentials
OAuth tokens and user IDs for each service you connect (Gmail, Slack, GitHub, Jira, etc.)
Scopes limited to the permissions you authorize
Notification Content
Full email bodies, issue descriptions, pull-request comments, and Slack direct messages or channel posts necessary to create actionable cards in your inbox
Metadata such as subject lines, timestamps, senders, channel names, labels, and links
Usage Data
IP address, browser type, device information
Log files, pages viewed, clickstream activity, error diagnostics, and interaction events within the dashboard
Support & Feedback Data
Information you provide in tickets, surveys, beta feedback, or testimonials
Attachments or screenshots you voluntarily submit
All personal information you provide must be true, complete, and accurate, and you must notify us of any changes.
4. Purposes for Collection and Use
We use your information to:
to provide and maintain the Services.
to authenticate and manage accounts.
to improve and troubleshoot the Services.
to communicate with you.
to protect the Services.
to display testimonials with your explicit consent.
to fulfil any other purpose disclosed to you and for which you provide consent.
5. Data Retention and Deletion
Active accounts. We retain your personal information for as long as your account is active.
Removed accounts. When you delete an account, we immediately delete all your personal information.
6. Disclosure of Personal Information
We share personal information only:
With service providers (cloud hosting, analytics, email delivery) who are bound by confidentiality obligations and may use data solely to perform services for us.
With other users you authorize (e.g., teammates in a shared workspace).
For legal reasons (to comply with law, court order, or valid governmental request; to enforce agreements; to protect rights or safety).
In a business transfer (e.g., merger, acquisition) where personal information may be transferred as part of that transaction after reasonable assurances of continued protection.
With your consent or as otherwise disclosed at the time of collection.
We do not sell or rent your personal information.
7. Transfers Outside
Pingsy and our service providers may store or process your information in countries other than your own (e.g., EU or US). Those jurisdictions may have different data-protection laws. Where required, we implement safeguards such as standard contractual clauses to protect your information.
8. Children's Information
Pingsy is not directed to children under 18. We do not knowingly collect personal information from minors. If you believe a child has provided us personal information, contact support@pingsy.co and we will delete it.
9. Your Rights and Choices
Subject to applicable law, you may:
Access the personal information we hold about you.
Correct inaccurate or incomplete data.
Delete your personal information.
Object or restrict certain processing.
Port your data in a machine-readable format.
Submit requests by emailing support@pingsy.co. We may require verification of identity.
10. Links
Our Services may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review any third-party privacy policies before providing information.
11. Retention of Personal Information
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. When no longer needed, we securely delete the data.
12. Security Measures
We use administrative, technical, and physical safeguards to protect personal information. No system is perfectly secure, and we cannot guarantee absolute security. If you believe your interaction with us is no longer secure, contact support@pingsy.co immediately.